1. General Provisions

  1. The operator of the online shop available at the internet domain www.revewalls.fr (hereinafter referred to as the "Shop") is VMC, with its registered office in Krakow, Ludwinowska 11, 30-331 Krakow, VAT ID: PL5492139892, REGON: 387817474.
  2. Contact with the Shop is possible via:
  3. These Terms and Conditions govern the rights and obligations of customers as well as the rights and obligations of the seller as the operator of the Shop.
  4. The Shop and all services offered therein are exclusively intended for persons of legal age.
  5. Data Security: The operator undertakes to process the personal data of customers securely and in accordance with GDPR regulations. The Privacy Policy is available at https://revewalls.fr/privacy-policy.
  6. Languages of Communication: Communication with customers is conducted in German or English.

2. Definitions

  1. Online Shop or "Shop" – the platform available at www.revewalls.fr through which customers can place orders.
  2. Seller – VMC, with its registered office in Krakow, Ludwinowska 11, 30-331 Krakow, VAT ID: PL5492139892, REGON: 387817474.
  3. Customer – any natural (of legal age) or legal person placing an order within the Shop.
  4. Consumer – a natural person who, in contracts covered by these terms and conditions, acts for purposes which are outside their trade, business, craft, or profession, in accordance with Article 2(1) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
  5. Goods – products and services offered for sale in the Shop.
  6. Order – the customer's declaration of intent aimed at concluding a purchase contract.
  7. Contract – the purchase contract concluded between the seller and the customer for goods.

3. Information on Goods and Prices

  1. Goods and Descriptions: All goods offered in the Shop are displayed together with descriptions and prices.
  2. Price Transparency: The prices of goods include VAT and are quoted in euros. Additional costs, such as shipping fees, are displayed separately during the ordering process.
  3. Shipping Scope: The Shop offers shipping both within Poland and abroad. Shipping costs are calculated automatically based on the delivery location.
  4. Price Modifications: The seller reserves the right to change prices and product descriptions. Such changes do not affect orders placed before the change.

4. Right of Withdrawal

  1. Withdrawal Period: Consumers have the right to withdraw from the contract within 14 days without providing any reason.
  2. Communication: To exercise the right of withdrawal, the consumer must clearly inform the seller of their decision via:
    • Email
    • Contact form on the website.
  3. Exceptions: Products made to the customer's specifications (e.g., personalized graphics) are excluded from the right of withdrawal.
  4. Return Costs: In the case of withdrawal, the consumer bears the direct costs of returning the goods.
  5. Model Form: A model withdrawal form is available on the website.

5. Registration and Login

  1. Creating an Account: Customers can create an account by providing a valid email address and password.
  2. Terms Acceptance: During registration, customers must confirm they have read and accepted these Terms and Conditions.
  3. Guest Orders: Registration is not required to place an order; customers can also order as guests.

6. Orders

  1. Contract Formation: The contract is concluded when the customer clicks the "Buy and Pay" button after completing the ordering process.
  2. Order Confirmation: Customers receive an order confirmation by email.

7. Warranty and Complaints

  1. Liability for Defects: The seller is liable for defects in the goods in accordance with statutory provisions.
  2. Complaints Submission: Complaints should be sent to:
    • Address: VMC, Ludwinowska 11, 30-331 Krakow, Poland.
    • Contact form on the website.
  3. Processing Time: Complaints are processed within 14 days of receipt.

8. Final Provisions

  1. Applicable Law: These Terms and Conditions are governed by Polish law, considering mandatory consumer protection regulations of the consumer's residence country.
  2. Changes to Terms: The seller reserves the right to amend the Terms and Conditions. Customers will be notified in due time.
  3. Dispute Resolution: Customers are encouraged to use alternative dispute resolution mechanisms.